Developing backend for solutions that change the restaurant business
Backend development
Software Development
Node.js, Nest.js, SQL, AWS
2016
United States
February 2022 — Present
3
Executive Summary
Hazlnut is a leading product company with an exceptional in-house development team. However, at a certain point, they found themselves seeking external expertise to further their technological advances. As it turned out, Impressit’s software development acumen perfectly matched the company’s needs. Our collaboration with Hazlnut includes enhancing the HazlVoice Lite voice ordering system and integrating Hazlnut solutions with various restaurant POS systems.
Client Background
Hazlnut is a software development company from the USA that offers restaurant owners a comprehensive system to improve their ordering process and refine customer relationships. Their primary focus is solving problems and eliminating inconveniences in the restaurant business. What makes Hazlnut thrive is it is continually adapting to stay competitive in the restaurant industry. This includes the development of self-ordering kiosks and bespoke mobile applications for each restaurant. The company creates solutions for iOS and Android that are available in the App Store and Play Market. Each application is uniquely customized, with web interfaces dedicated to online ordering tailored individually for each restaurant.
Challenges and Objectives
As we mentioned above, our team was involved in two projects, beginning with a complete overhaul of the existing HazlVoice Lite system. When our cooperation started, a low-level version of the HazlVoice already existed. Our main goal was to rewrite it and develop a new, improved version. Impressit accepted this challenge. In close collaboration with Hazlnut’s front-end developers, we created a tremendously complex product and integrated it with Twilio communication tools.
Our team's main task was to create a personalized telephone line with a customizable multi-level menu. Now HazlVoice also has plenty of other features — from creating a client record in Hazlnut CRM after a client’s call to collecting and sending call statistics to restaurants. And the number of features will only grow to include everything that restaurant owners and managers might need.
The second major project involved complex integrations with Square and Clover POS systems. It was our primary challenge since the integration process was extensive, spanning several months. We developed the integrations from scratch and revamped existing functionalities. This is important for restaurants’ seamless operations within their reservations, orders, and invoices systems. Impressit also tackled extensive back-end development using PHP and modern technologies like NodeJS, NestJS, and AWS cloud services.
Looking forward, Hazlnut plans to transition its API to the new server structure that Impressit is working on. The work is divided into three main areas:
- Developing new integrations from scratch.
- Migrating old systems and planning additional new integrations.
- Maintaining current systems developed by Impressit, which have been operational for about six months.
Hazlnut also devised a great idea to provide statistics to customers using HazlVoice. This will involve complex calculations and CRM interactions, such as sending emails.
Value Delivered
Hazlnut is dedicated to creating new features and bringing more convenience to its clients in the competitive restaurant industry. Impressit's contributions to HazlVoice Lite and system integrations have supported the company’s mission. The HazlVoice Lite system offers an automated reservation system and a voice menu. So, customer engagement doesn’t stutter even during peak times.
This cross-ocean collaboration with Impressit’s team, which is back in Ukraine, has seen no obstacles. No time zone differences or language barriers could stand in our way of establishing a solid partnership. Through this successful collaboration, Hazlnut continues to deliver innovative solutions, strengthening its position in the market.
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